Returns & Exchanges

At Vinyl Step and Repeat Banner, we strive for perfection in every print, but if your custom banner arrives damaged or with manufacturing defects, we offer a streamlined replacement process within 15 days of delivery. Because our products are custom-printed to your specific artwork and dimensions, we cannot accept returns for customer-ordered sizing errors or design mistakes.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your banner.

• 2.
  Submit Documentation

  Provide clear high-resolution photographs of the defect or shipping damage to help our quality control team assess the claim.

• 3.
  Claim Review

  Our team will review your submission within 24-48 business hours to determine if the product meets our criteria for a free reprint or refund.

• 4.
  Resolution

  Once approved, we will initiate an expedited production of your replacement banner or issue a credit to your original payment method.